We take your privacy seriously. This notice tells you who we are, what information we collect about you and what we do with it.

Who are we?

We are Integra Medical Services SA. Our details (name, address, etc.) have been provided to you separately at the time of (or to confirm) the collection of information about you, for example, in a telephone call, in a notification in an app or on a website or in an e-mail, which contains a link to this notification.

  • INTEGRA MEDICAL SERVICES SA, STRADA Martha Bibescu, nr. 39, Balotesti, Ilfov, J23/6312/2022 CUI 24144100
  • LDS - Life Dental Spa - brand under the aegis of INTEGRA MEDICAL SERVICES SA
  • Life Dental Spa Clinic - dental clinic operating under the Life Dental Spa brand and owned by INTEGRA MEDICAL SERVICES SA

How do we collect information about you?

We may collect information about you in several ways.

  • You can give us information directly (e.g. by filling in a form or calling us on the phone).
  • We may collect information automatically (for example, when you use a Life Dental Spa app or website).
  • We may obtain information from third parties (for example, publicly available information on social media platforms such as Facebook and Instagram).

In this notice, we refer to all the methods by which you are in contact with us as "LDS points of contact". LDS contact points include both physical and digital.

We may collect information that you provide directly. Usually this will happen when:

  • sign up to become a member in our databases (this could be, for example, in person or online);
  • download or use a digital contact point (e.g. an app or website);
  • contact us through a contact point, by email, social media or by phone;
  • sign up to receive press releases, e-mail alerts or LDS marketing communications;
  • participate in LDS studies or LDS competitions or promotions (where permitted by law); or
  • attend an LDS-organized event.

We may collect information about you automatically. Usually, this will happen when:

  • visit a Life Dental Spa clinic (e.g. by filling in the patient form);
  • participate in an event organized by Life Dental Spa (e.g. by purchasing during the event);
  • communicate with us (e.g. through a contact point or social platforms);
  • use LDS contact points (e.g. through tracking mechanisms in an app or on a website); or
  • Make public posts on the social media platforms we follow (for example, to understand public opinion or to respond to requests for LDS services).

We may also automatically collect information about you through the use of cookies and similar tracking technologies on LDS digital touch points. The specific cookies and technologies used will depend on the LDS touchpoint in question. To learn about cookies (including Google Analytics cookies) and similar technologies used at a touchpoint, including how you can accept or decline cookies, please see the cookie notice made available on or through that touchpoint.

Where permitted by law, we may obtain information about you from third parties. This may include information shared between LDS, publicly available profile information (such as your preferences and interests) from third party social media sites (such as Facebook and Instagram) and marketing lists obtained from third party marketers.

We may also collect information in other contexts that are brought to your attention at the time.

What information do we collect about you?

We may collect various types of information about you:

  • information needed to honor your services
  • information you give us in forms or surveys
  • information about your visits In our clinics and events
  • information you give us in calls to the call center
  • information about your preferences and interests.

Information we collect directly from you will be evident from the context in which you provide it. For example:

  • if you make an appointment with us through a point of contact, you provide your name, phone number, email address, home city and the services you have chosen;
  • you can provide information about your service preferences and interests so that we can offer you services that will be of interest to you;

The information that we automatically collect will be general:

  • details about your visit or call (such as time and duration);
  • your use of LDS digital touchpoints (such as the pages you visit, the page you came from and the page you navigated to when you left, the search terms you entered or the links you clicked on within the touchpoint); and

The information we collect from third parties will generally consist of publicly available profile information (such as your preferences and interests), for example from public posts on social media.

What do we use your information for and on what legal basis?

In this section, we describe the purposes for which we use personal information. However, this is a global notice, and if the laws of a country restrict or prohibit certain activities described in this notice, we will not use information about you for those purposes in that country.

Subject to the above, we use information about you for the following purposes:

  • To sell you services, including payment processing
  • To provide you with sales-related services, including processing your enquiries and requests.
  • To market our services (where permitted by law), including managing loyalty programs, improving services, market research, developing marketing strategies, managing marketing campaigns, and personalizing your experiences in LDS clinics and at events
  • For us or our business partners to inform you about potential opportunities to get involved in marketing or promoting LDS services
  • To support all of the above, including managing your accounts, enabling you to use the appropriate LDS points of contact for you, managing your appointments at LDS clinics
  • For business analysis and improvements, including improving LDS services, clinics and events and the information we (or our partners) provide to our customers
  • For other purposes that we bring to your attention or that will be clear from the context at the time information about you is first collected

The legal basis for using information about you is one of the following (which we explain in more detail in the 'find out more' section):

  • compliance with a legal obligation to which we are subject;
  • performance of a contract to which you are a party;
  • a legitimate commercial interest that is not overridden by your interest in protecting the information;
  • if none of the above apply, your consent (which we will ask for before processing the information).

The purposes for which we use information about you, with the appropriate methods of collection and the lawful basis for use are: